Refund and Returns Policy

Welcome to TryTopixs – Your Eyewear Specialist

At TryTopixs.com, we’re committed to providing high-quality eyewear and ensuring our customers are completely satisfied with their purchases. Our Refund and Returns Policy is designed to be clear, customer-friendly, and in compliance with industry standards.

1. Eligibility for Returns and Refunds

If you’re not completely satisfied with your purchase, you may be eligible for a return or refund within 30 days from the delivery date. Items eligible for return must meet the following criteria:

  • The product is unused, in original condition, and packaging intact.
  • The product has not been damaged or modified.
  • All accessories, manuals, and gift items (if applicable) must be included.

2. Non-Returnable Items

Certain items are non-returnable to maintain hygiene and quality standards:

  • Customized or prescription lenses
  • Gift cards and promotional items
  • Eyewear with visible wear or damage

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer service team at support@trytopixs.com with your order number and reason for return.
  2. We will review your request and send you return instructions.
  3. Ship the product back to us using a traceable shipping method.

Note: Customers are responsible for return shipping costs unless the item is defective or we sent an incorrect item.

4. Refund Processing

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days to your original payment method.

5. Exchanges

We offer exchanges for items that arrive damaged or if you receive the wrong product. Please contact us immediately for assistance.

6. Contact Us

For more information or questions regarding our Refund and Returns Policy, reach out to us at:

Thank you for choosing TryTopixs! We’re here to help with all your eyewear needs and are committed to providing a hassle-free shopping experience.